Industry: Food and Beverage Manufacturing
Firmwide Headcount: 5,000–10,000 Employees
Singapore Headcount: Fewer than 100 Employees
Product/Service Engaged: Payroll Services
Overview
Lamb Weston is a global leader in frozen potato products, with operations spanning over 100 countries and a firmwide headcount of 5,000–10,000 employees. For their Singapore office, which employs 9 people, managing payroll accurately and compliantly was critical as part of their broader international growth strategy.
Helen Morris, International Payroll Specialist at Lamb Weston, shares how PayrollServe’s expertise helped simplify Singapore payroll operations, reduce risk, and provide confidence to their team.
The Challenge
Managing payroll across multiple countries brought operational strain to Lamb Weston’s international HR and payroll teams. Navigating different national regulations, compliance requirements, and complex processes created uncertainty, particularly for the Singapore office’s payroll administration.
The Solution
To address these challenges, Lamb Weston turned to PayrollServe to streamline and manage their payroll operations for their Singapore based employees. PayrollServe provided not only operational execution but also ongoing education and guidance, helping the client's team understand and manage payroll more effectively.
The support extended beyond routine processes, assisting Lamb Weston with enquiries related to IR8A and IR21 submissions to ensure compliance with Singapore’s tax filing obligations. PayrollServe also proactively shared HR-related resources from statutory sources, supporting informed and compliant decision-making. Furthermore, ad-hoc requests were met with prompt responses, demonstrating flexibility and a strong commitment to client success.
"We have been able to achieve not only successful payroll operations, but continued education and support to further equip our team to be able to ask the right questions and answer questions for our global employees more effectively." - Helen Morris, International Payroll Specialist, Lamb Weston .
The Impact
Since partnering with PayrollServe, Lamb Weston has achieved accurate and compliant payroll processing, coupled with smoother operational workflows. The client’s internal team now operates with greater confidence and knowledge, enabling them to better serve their global employees.
Having PayrollServe’s in-country experts on hand has reduced stress, improved efficiency, and provided peace of mind, allowing Lamb Weston to focus on core business priorities.
“The peace of mind of in-country expertise, as well as the continued support and education guiding through all payroll processes. As someone who manages multiple countries’ payrolls all over the world, being able to depend on accuracy and continued top service is a real game changer to eliminate the stress.”
Client Experience
One of the highlights of Lamb Weston’s experience has been working with Eleanor Soh from PayrollServe, who assisted with statutory filing requirements and responded promptly to last-minute enquiries, contributing significantly to a smooth payroll process.
“Eleanor Soh is absolutely magnificent! She has been incredibly helpful and always goes above and beyond. She is kind, experienced, and is an absolute joy to work with not only professionally but personally.”
