Industry: Maritime Transportation
Firmwide Headcount: 201 – 500 Employees
Singapore Headcount: Fewer than 100 Employees
Product/Service Engaged: Payroll Services
Overview
Founded in 1939, HamiltonJet is a global leader in waterjet propulsion technology for high-speed marine vessels, serving the public, commercial, military, and recreational maritime sectors. Known for engineering excellence and innovation, HamiltonJet continues to grow its presence around the world.
As the company expanded operations into Singapore, it sought dependable partners to support critical functions such as payroll. Ensuring compliance, minimising risk, and improving efficiency became key priorities. Ruth Tobin, Financial Accountant, shares how PayrollServe helped HamiltonJet streamline payroll processes and maintain confidence in a new market.
The Challenge
With expanding operations in Singapore, HamiltonJet needed a payroll solution that would minimise risk of errors, ensure timely compliance with local requirements, and streamline the internal workload. Managing changing employee circumstances—such as leavers and last-minute adjustments—also required a partner who could be agile, accurate, and supportive.
The Solution
To manage payroll operations more effectively, HamiltonJet partnered with PayrollServe, gaining access to a knowledgeable, responsive, and proactive support team. From the outset, we established a smooth and reliable process, ensuring on-time submission of monthly payroll reports—even when faced with last-minute updates such as employee departures or changes.
A key part of the service is the regular, friendly reminders sent ahead of payroll cut-off dates, which help HamiltonJet stay ahead of deadlines and eliminate the risk of delays. This proactive communication ensures that payroll is processed accurately and promptly every month.
Beyond day-to-day payroll execution, PayrollServe also provides valuable HR advisory support, offering insights on current employment practices and local legislation in Singapore. This guidance has been instrumental in helping HamiltonJet remain compliant and make informed HR decisions in a dynamic regulatory landscape.
"The PayrollServe team has provided timely support and is very knowledgeable. Their friendly reminders ahead of deadlines help us stay organised and ensure payroll runs smoothly every month.” – Ruth Tobin, Financial Accountant, HamiltonJet
The Impact
Outsourcing payroll to PayrollServe has led to a significant reduction in payroll-related risk and improved overall operational efficiency. With minimal time now required for payroll administration, the team can focus more fully on broader strategic responsibilities.
The combination of technical payroll expertise and practical HR advisory support has ensured continued compliance and strengthened confidence in managing Singapore operations effectively.
“We now spend minimal time on payroll tasks, which allows us to dedicate more time to other important responsibilities within the business.”
Client Experience
HamiltonJet highlights the exceptional support provided by PayrollServe’s team: timely, knowledgeable, and consistently proactive. From clear communication during complex changes to friendly monthly reminders, our team became a reliable and valued partner in maintaining on-time, compliant payroll.
