Overview
Biomedia Holdings is a leading provider in the biomedical and life sciences industry, with a footprint spanning Singapore, Malaysia, Thailand, and Vietnam, and a growing headcount of 280 employees across the region.
At the helm of these operations is Mabel Chung, Chief Operating Officer, who oversees multiple business-critical functions from logistics, IT, HR and payroll. For a company operating across borders and disciplines, managing payroll efficiently and compliantly is not just a back-office necessity, it’s a strategic imperative.
After facing ongoing challenges with a previous payroll vendor, Biomedia sought a professional and dependable partner to handle their payroll with precision and flexibility. Their search led them to PayrollServe, who have since streamlined their payroll processes and delivered consistent, accurate results.
The Challenge
As Biomedia expanded its regional presence, the administrative burden on internal teams grew, leading to mounting concerns about compliance accuracy.
“We were actually transitioning from a previous payroll vendor because we had difficulties working with them” – Mabel Chung, Chief Operating Officer, Biomedia Holdings
The Solution
Biomedia chose PayrollServe as their new payroll partner, attracted by the firm's reputation for professionalism, regional expertise, and responsive support model.
“We found PayrollServe to be very professional and reliable in the process of working with us. They took the time to understand our needs and concerns, and the onboarding process was really smooth.”
PayrollServe began by providing comprehensive onboarding assistance, ensuring a seamless transfer of data and systems with zero disruption to employees. The team also prioritised clear communication and proactive troubleshooting, which helped build confidence early in the relationship.
Working with our in-country partners, we now support Biomedia’s payroll operations across Singapore, Malaysia, and Thailand, delivering a unified regional experience that ensures consistency, compliance, and flexibility as their business grows.
“Their accuracy and efficiency have streamlined our entire payroll process, helping us avoid errors, and ensuring that everything runs smoothly and on time.”
The Impact: Time Saved, Teams Empowered
Since outsourcing their payroll operations to PayrollServe, Biomedia has seen tangible improvements across several critical areas. The most immediate benefit has been the significant time saved by internal teams who previously had to manage frequent follow-ups, error rectifications, and compliance uncertainties.
“One of the biggest benefits has been the significant time savings and reduced administrative workload for our team, it has allowed us to focus more on our strategic tasks, knowing that payroll is now being handled with precision.”
With PayrollServe managing the complexities of payroll compliance, Biomedia’s internal teams are now able to focus on higher-value activities. The company now experiences:
- Reduced operational stress on HR and administrative functions
- Increased accuracy and compliance confidence
- Faster response times for urgent queries or business needs
- Scalability as headcount and complexity grow
Why It Works: Client Service That Goes Beyond Expectations
One of the standout elements of PayrollServe’s service, according to Mabel, is the dedicated client service team that supports Biomedia day-to-day.
“Our experience with the Client Service Team has been excellent. They’re responsive, knowledgeable, and always prompt in their follow-ups. Whenever we have had an ad hoc query or needed urgent clarifications, the team has consistently delivered clear and helpful responses.”
This level of responsiveness and clarity has been critical for Biomedia’s confidence in their payroll operations. The strong working relationship between Biomedia and PayrollServe is a cornerstone of the ongoing success of the partnership.
“It’s reassuring to know that we can count on them, and that level of service really strengthens the partnership.”
Why the Partnership Works
“We value PayrollServe’s professionalism, accuracy, and flexibility, their team consistently provides the most proactive support and shows a strong ability to adapt to our evolving needs.”
As Biomedia continues to scale its business, the confidence that payroll is managed with precision allows leadership to focus on innovation, employee development, and long-term growth, not back-office processes. With reduced internal strain and improved compliance, PayrollServe has proven to be a dependable and forward-thinking partner.
Advice to Other Businesses: Choose a Partner, Not Just a Provider
Reflecting on her experience, Mabel strongly recommends PayrollServe to other organisations seeking a payroll outsourcing solution.
“I would absolutely recommend PayrollServe to any business considering their services. They’re reliable, professional, and incredibly easy to work with.”
“With them handling the complexities, you gain a peace of mind and the freedom to focus on growing your business.”
Conclusion
For Biomedia Holdings, payroll is no longer just a compliance requirement, it is a strategic function that underpins operational resilience across the region. With PayrollServe, the company has not only solved previous inefficiencies but also gained a dependable partner that supports its ambitions for sustainable growth.
By delivering measurable time savings, unwavering accuracy, and reliable support, PayrollServe has enabled Biomedia to operate with greater clarity and control across borders. With improved efficiency, reduced stress, and full compliance, Biomedia is now well-positioned to grow with confidence — supported by a partner who is genuinely invested in their success.
“It feels like we have a reliable partner who’s truly invested in our success."
As Biomedia continues to innovate in the life sciences space, they move forward with the confidence that one of their most essential functions — payroll — is in capable, trusted hands.
Contact us today to learn how we can support your growth with our payroll services.
