Industry: Pharmaceutical Manufacturing
Firmwide Headcount: 201 – 500 Employees
Singapore Headcount: Fewer than 100 Employees
Product/Service Engaged: Payroll Services
Overview
Founded in 1915, Lundbeck is a global pharmaceutical company committed to restoring brain health and transforming the lives of individuals affected by neurological and psychiatric conditions. With a focus on scientific innovation and patient-centred care, Lundbeck provides treatments for disorders such as depression, anxiety, epilepsy, Huntington’s, Alzheimer’s, and Parkinson’s disease.
In Singapore, where the company continues to grow its presence, Lundbeck needed a dependable solution to manage payroll accurately and efficiently. Jenica Lam, Director of People & Culture for Singapore, shares how PayrollServe became an essential partner in streamlining payroll operations, allowing the Lundbeck team to focus on advancing their mission.
The Challenge
Before partnering with PayrollServe, Lundbeck faced recurring challenges with payroll accuracy, timely processing, and tax reporting. As a pharmaceutical company operating in a highly regulated industry, ensuring compliance with statutory requirements is crucial.
"We had payroll challenges with accuracy, timelines and tax reporting.” – Jenica Lam, Director of People & Culture, Southeast Asia
The Solution
To overcome these obstacles, Lundbeck engaged PayrollServe to manage payroll operations for their Singapore-based employees. The transition brought immediate improvements—payroll became accurate, punctual, and compliant with local regulations. A major advantage was the intuitive HRIS platform, which streamlined tasks such as leave applications and expense claims, significantly easing the administrative load.
"We managed to achieve hassle-free and timely salary payout. Also, very user-friendly HRIS for expenses, leave applications etc.”
PayrollServe’s support extended beyond routine processing. Their proactive approach included timely responses to operational needs, such as expediting payroll runs ahead of planned holidays to ensure smooth continuity. Their digital tools and structured processes helped create a more efficient and compliant payroll framework.
The Impact
Since outsourcing to PayrollServe, Lundbeck has seen a marked improvement in operational efficiency. Payroll is now processed accurately and timely, and the intuitive HRIS platform has streamlined internal workflows. This has freed up valuable time and resources, empowering Lundbeck’s HR team to shift their focus to broader employee engagement and development strategies.
“It free up our time to manage other activities with more focus and resources.”
PayrollServe’s proactive support also ensured smooth handling of tax obligations and compliance, reducing risk and instilling confidence in the payroll process.
Client Experience
Lundbeck shares that their partnership with PayrollServe has been defined by exceptional service and genuine collaboration. They commend Desline and her team for consistently standing out through their professionalism, responsiveness, and meticulous attention to detail.
The team not only managed day-to-day queries with efficiency but also provided valuable guidance on complex matters, such as addressing tax-related questions for employees on overseas assignments.
“Desline and her team have a high level of expertise in the service they deliver to us. Very dependable, friendly and knowledgeable.”
Additionally, their proactive approach in sharing statutory updates from CPF and IRAS gave Lundbeck timely insights and greater confidence in navigating regulatory requirements. Their responsiveness in handling leaves and claims inquiries further reinforced a client-focused mindset.
Over time, PayrollServe has evolved from being a vendor to becoming a trusted partner—helping Lundbeck ensure compliance and maintain operational stability in a dynamic, highly regulated industry.
